Ground Rules

What you can expect from us

We are dedicated to providing quality dental care in a friendly relaxed atmosphere.
You can expect to be treated in a friendly courteous manner at all times by all members of the practice team.
Listening to your problems and carefully and professionally assessing your dental needs.
In an emergency you can expect an appointment within 24 hours of contacting the surgery.
You can expect to be given a choice of treatment options where possible and told the pros and cons of each option. This will help you to make an informed choice. Following the initial consultation you will then be given a written estimate of the cost of your treatment before commencement.

Various payment options will be offered to you enabling you to opt for a "Pay as you go option" or alternatively you may wish to pay into our "in house" low cost capitation scheme for routine items of treatment or take up the offer of extended credit for higher cost, more extensive treatment plans. The above schemes are payable by monthly direct debit. In addition we accept most major credit/debit cards.
Maintaining high standards of patient protection through sterilising all our instruments and using disposable items where possible.
You can expect that each and every member of our clinical dental team will continue to make their best endeavours to remain up to date in the latest clinical teaching methods and use of technology and materials by means of our ongoing commitment to postgraduate education in order to make your treatment more comfortable and effective.
You can expect the practice to offer extended opening hours, covering both early morning, late evening and Saturday morning appointments.
You can expect that if you have any reasons for complaint or grievance, that it shall be dealt with directly by one of the partners, John or Peter Mantel. In addition we shall listen and respond to patients' feedback.

What we expect from you

That you are polite and courteous to all staff and treat them as you would like to be treated yourself.
That if you have to cancel an appointment, you give as much notice as possible. The practice has the right to charge a failed appointment fee for any appointments which have not been cancelled with 24 hours prior notice.
That you pay for treatment fees as and when they fall due.
That you play your part in dental care and maintenance at home and attend for regular routine check ups and hygiene visits when requested. We believe dental good health requires a team effort and that you the patient are a key player in that team.
That if you are not happy with any aspect of our service that you notify your grievance directly to the partners John and Peter Mantel.

We rely on feedback from our patients to continually strive for ever higher levels of service.

Drs. Peter & John Mantel and Associates Dental Surgeons
100-102 Church Lane, Marple, Stockport, nr Manchester, Cheshire SK6 7AR

Telephone: 0161 449 8419 • Fax: 0161 449 7862 • E-mail: info@manteldentist.co.uk